Help Center
Help Center
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Frequently Asked Questions
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Orders & Shipping
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Returns & Exchanges
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Gift Certificates
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Shopping & Products
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Your Account
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Resellers
General FAQ
Q. Where is my order? 
A. You can check your order status online. Fill in a bit of information and we’ll tell you what we know.
Q. How do I cancel or change my order?
A. We’re here to help. Feel free to call us at 1-866-206-9876 and we’ll see what we can do.
InstaFire FAQ
Q. What is InstaFire?
A. InstaFire is made from a patented blend of recycled wood, inert minerals and paraffin wax. This patented formula is what makes InstaFire easy to light and stay lit even under extreme conditions. InstaFire is also safe to store, outdoors or in, even next to food.
Q. How can I use InstaFire?
A. InstaFire is versatile with a wide-variety of uses. It will light charcoal briquettes, dry or damp firewood or perform as a standalone fuel source. Whether roughing it in the wilderness or relaxing at home, Instafire is perfect when wanting to stay warm, dry and fed.
Q. Why do I need InstaFire?
A. If you ever need a fire to keep dry, warm or fed, then you will want InstaFire. It easily lights, even in inclement weather. It also an optimal solution for storing emergency fuel for a rainy day. With a shelf life of 30 years, InstaFire eliminates the need to rotate fuel every few years or worry about local flammable storage ordinances.
Q. How much fire can InstaFire produce?
A. On the average, InstaFire can produce a 12–16 inch flame for 15-30 minutes, depending on conditions and amount used..
Q. How fast does it light?
A. Lighting InstaFire takes ½ to1 second, depending on the humidity and type of match or lighter used. It lights much like an ordinary candle.
Q. Is InstaFire dangerous; can it explode?
A. InstaFire is NOT a combustible fuel, and therefore, there is no risk of explosions.
Q. Does InstaFire produce toxic fumes?
A. InstaFire does NOT contain any harmful chemicals or vapors, including Benzene.
Q. Will InstaFire work if it gets wet?
A. Instafire is water resistant; it will work if it gets wet. It even lights and burns while floating on top of water.
Q. Can I extinguish InstaFire and then re-use it?
A. Yes, you can smother the fire and then reuse InstaFire when needed.
Q. Does InstaFire burn in the wind?
A. While lighting InstaFire in the wind, you will need to shield it; however InstaFire will burn in up to 30 M.P.H. winds once lit.
Q. How quickly will InstaFire boil water?
A. InstaFire will boil 2 cups of water uncovered in approximately 15 minutes.
Q. Is there an odor?
A. Yes, a light, refreshing scent.
Q. Can I cook with InstaFire?
A. Of course! Anything you could cook over an open flame can be cooked with InstaFire.
Q. If my fire is going out can I add more to it?
A. Yes, you can add more InstaFire to any fire as long as you don’t smother the flame when adding more product. If you do, simply relight. ?
Shipping Rates (Domestic)
Shipping to the lower 48 states is based on weight and is automatically calculated at the time you place your order. You will see the shipping charges displayed on your checkout page. You can also click the Calculate Shipping button while viewing the items in your shopping cart.
Shipping to Alaska and Hawaii
We regret that we do not ship buckets of InstaFire to Alaska or Hawaii. To maximize your shipping value in shipping to these locations, we have developed the following special sizes of InstaFire Firestarter pouches:
- -10 burnable pouches (Traveler) Retail $10.95, Shipping $5.30 + $2.00 per order.
- -30 burnable pouches (Trekker) Retail $24.95, Shipping $11.35 + $4.00 per order.
Example: Purchasing 2 Traveler packs will cost $10.95 + $10.95 (retail) and $5.30 + $5.30 (shipping) + $2.00 + $2.00 (shipping surcharge / insurance). Shipping then totals $14.60 and retail totals $21.90, for a grand total of $36.50.
International Shipping
We regret that we do not ship buckets of InstaFire internationally. We can ship InstaFire Traveler (10 burnable pouches) to select countries. All international rates are in US Dollars($).
Shipping to Canada and Mexico:
- -10 burnable pouches (Traveler) Retail $10.95, Shipping $12.95 + $2.00 per order.
Example: Purchasing 2 Traveler packs will cost $10.95 + $10.95 (retail) and $12.95 + $12.95 (shipping) + $2.00 + $2.00 (shipping surcharge / insurance). Shipping then totals $29.90 and retail totals $21.90, for a grand total of $51.80.
Other International shipping:
We are able to ship to the following countries: New Zealand, South Africa, England, Scotland, Ireland, Germany, France, Spain, Hong Kong, Singapore, Italy, Brazil, Argentina, Venezuela, Australia, China, Haiti, Chile, and Japan for the following rate:
- -10 burnable pouches (Traveler) Retail $10.95, Shipping $16.95 + $2.00 per order.
Example: Purchasing 2 Traveler packs will cost $10.95 + $10.95 (retail) and $16.95 + $16.95 (shipping) + $2.00 + $2.00 (shipping surcharge / insurance). Shipping then totals $37.90 and retail totals $21.90, for a grand total of $59.80.
Note: If your country is not listed here call us at 1-888-482-2868 or contact us via e-mail for shipping rates.
Shipping Timeline
All retail orders should be fulfilled and shipped within 72 business hours. We ship most orders via UPS Ground. For larger orders we may ship via UPS Freight.
Estimated arrival times are 1-5 business days from the day your order ships.
Typically an email is sent out with Tracking Information when your package is shipped from the warehouse.
As always if you have any questions please call customer service at 888.482.4868.
Payment Information
What forms of payment does QuickFlame accept?
Online and Phone
- Visa
- MasterCard
- Discover
- American Express
- E-Check (Please allow seven days for order and payment processing)
- QuickFlame Gift Certificates
Cancellations
Need to update your order? Give us a call at 888.482.4868.
Returning or Exchanging Items
You can return or exchange your unopened item by mail within 30 days of the original purchase.
Any damaged or incorrect items will be replaced.
Returns and Exchanges by Mail
Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
- Name
- Order Number
- Address
- Phone Number
- Email Address
- When and by whom the purchase was made
- Reason for the return
- Purchase price of the item(s)
Please specify whether you would like an exchange, refund or store credit.
Insure the package for your protection and return to:
QuickFlame
Returns Dept.
4626 N 300 W
Suite 350
Provo, UT 84604
Gift Certificates
Check Your Balance
Use our Online Balance Inquiry feature to check the balance on your Gift Certificate.
Redeem Gift Certificates
Gift Certificates can be redeemed online at the InstaFire online store or by phone at 888.482.4868. Review the Gift Certificate Terms and Conditions.
Redeem Online
On the Checkout page, enter your gift certificate number in the appropriate boxes. Complete the billing and shipping information and click the “Submit Order” button.
Redeem by Phone
- Call 888.482.4868
- Tell the customer service representative your gift certificate number when requested.
Purchase Gift Certificates
Gift Certificate Balance
Group and Corporate Sales
We offer the full line of InstaFire products to businesses, organizations and government agencies, with volume discounts on most regular-price items.
You can either contact our Account Manager via phone or you can submit your information below and you will be contacted to help with requests for any item found at InstaFire.com.
Derek Christensen
VP of Sales
888.482.4868
Fields in Bold are required.
Product Reviews
Share your product opinions with your fellow InstaFire shoppers on InstaFire.com. We’d love to hear from you.
How to Write a Product Review
- Find the item you want to review and click on “Add Review”.
- Rate your purchase (from one to five stars, with five stars being the best), list pros/cons and write your comments about the item.
- Preview and submit your review – it will show up within a few days, pending approval by our site review moderator.
Tips on submitting a review:
- Give your honest feedback on product quality and performance based on your personal experience. You can also leave feedback related to InstaFire service and delivery.
- Include a rating, pros/cons and comments about the quality and performance of the item.
- Keep comments about customer service separate from product comments.
The following content is not permitted:
- Specific pricing references
- Obscene of inflammatory language
- Advertisements and “spam” content
- Personally identifiable information (for example: email addresses, URLs, phone numbers)
- HTML tags or special characters
Product Review FAQ
Q. Who can submit a review?
A. We encourage you to submit your honest feedback on your InstaFire purchases. Anyone who has purchased an item can submit a review for the product. Just find the item you want to review and click “Add Review”.
Q. Do all reviews get published?
A. No. We won’t publish reviews that contain offensive material, have specific pricing references, use inappropriate tags, are irrelevant to the product or are not written in English.
Q. I submitted a review several days ago. Why is it not appearing on the site?
A. A moderator reads all reviews for appropriateness prior to publication. Please allow up to 5 business days for your review to be approved and published.
Privacy Policy
Thank you for visiting QuickFlame ("QuickFlame") personal data management and e-commerce Internet web site ("Site") located at the URL http://www.instafire.com. This Privacy Policy details certain policies implemented throughout QuickFlame governing QuickFlame use of personally identifiable information provided to QuickFlame via this Site.
Privacy Policy Updates
Due to the Internet's rapidly evolving nature, QuickFlame may need to update this Privacy Policy from time to time. If so, QuickFlame will post its updated Privacy Policy on our Site located at http://www.instafire.com/privacy-policy so you are always aware of what personally identifiable information we may collect and how we may use this information. QuickFlame encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site will be subject to the then-current Privacy Policy.
Information Collection and Use
You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, to use certain services, we may require you to register for an account, or we may invite you to submit questions or comments or request information, participate in surveys, questionnaires or contests, subscribe to newsletters or participate in community forums. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, email address, contact information and credit card information.
We may use your personally identifiable information to deliver certain services, products or information you have requested, verify your authority to enter certain password protected areas of the Site, send you notices for products and/or services that you have used or that may be of interest to you, and improve the content and general administration of the Site.
If you are a registered user and post to any of the Site's community forums, other registered users of this Site may view your username and may send you emails, but they will not be able to see your actual email address. We may use your personally identifiable information to send you advertisements and other promotional information regarding our products and services or the products and services of our third party marketing partners and other communications related to the Site.
Children's Privacy
QuickFlame recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. No personally identifiable information is collected by QuickFlame and QuickFlame services and Site are not intended for children under the age of 13. QuickFlame does not target its services or this Site to children under 13. QuickFlame does not knowingly collect personally identifiable information from children under the age of 13.
Cookies
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. Cookies must be enabled for you to use certain areas of the Site.
Advertisements that appear on this Site are delivered to users by our advertising partners. Our advertising partners may download cookies to your computer. Doing this allows the advertising network to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements are clicked. This information allows an advertising network to deliver targeted advertisements that they believe will be of most interest to you. QuickFlame does not have access to or control of the cookies that may be placed by the third party advertisers.
Aggregate Information
The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use. We may share this aggregate information with third parties to assist them in targeting advertisements to appropriate audiences.
Disclosure
We may provide your personally identifiable information that we collect and the data generated by cookies to the vendors and service agencies that we may engage to assist us. For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., process your payment).
We will also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority. We will not sell your personally identifiable information to any other company or organization except that we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which QuickFlame participates or to a purchaser of all or substantially all of QuickFlame assets to which this Site relates.
Links to Third Party Sites
The Site may provide links to other Web sites or resources over which QuickFlame does not have control ("External Web Sites"). Such links do not constitute an endorsement by QuickFlame of those External Web Sites. You acknowledge that QuickFlame is providing these links to you only as a convenience, and further agree that QuickFlame is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.
Security
We may employ procedural and technological measures, consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. QuickFlame may use encryption, secure socket layer, firewalls, internal restrictions, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.
Correction/Updating Personally Identifiable Information
QuickFlame provides you with the ability to review, correct and delete any of the personally identifiable information that you have provided to us. If you wish to review or correct any information you have provided to us
- You may access your account and review, correct and delete your personally identifiable information.
- Or you may contact us by email or phone 1-888-482-4868.
If you have any questions regarding this Privacy Policy please contact us or via email at: admin@instafire.com.
Terms and Conditions for InstaFire Gift Certificates
- Gift Certificates can be purchased at InstaFire.com or via phone from InstaFire at 1-866-206-9876.
- Coupons may not be used to purchase gift certificates.
- No taxes are charged on the purchase of gift certificates. Applicable taxes are charged when the gift certificates are redeemed.
- Gift certificates can be redeemed only for future purchases of merchandise at InstaFire.com or via phone at 1-866-206-9876.
- Upon redeeming your gift certificate, if your purchase exceeds the amount of the gift certificate, you will need to pay the balance. (When redeeming online or by telephone, this balance must be paid by credit card.)
- Gift certificates cannot be redeemed for cash and are not refundable if lost or stolen.
- When redeeming gift certificates, any unused balance will be available for future purchases.
- Gift certificates are usually sent out within 24 hours of purchase. All gift certificate codes will arrive by email.
- Gift certificates may not be resold. Gift certificates purchased through any unauthorized resellers, eBay or other internet auction sites are not guaranteed by InstaFire.
- Use of InstaFire gift certificates constitutes your acceptance of these terms and conditions.
InstaFire Affiliate Program
Here at InstaFire we are giving you a chance to make a few extra bucks. When you become an affiliate, you can make easy money just by telling your friends and family about us. Becoming an affiliate is easy. Click this link to sign up as an affiliate. Then “refer” your friends by sending them a link. Anytime they order directly from us, you receive a 6% commission, payable by check or Paypal.
Wholesale
For wholesale pricing or questions contact us at wholesale@instafire.com.
