We stand by our product with a solid 30-day return policy for unopened, unused items, offering you a full refund. This top-notch policy reflects our confidence in our product.
To initiate a return, provide a receipt or proof of purchase.
Upon receiving and inspecting your returned item, we'll email you with confirmation and notify you if your refund has been approved or denied.
If approved, your refund will be processed, and your credit card or original payment method will be credited within 5 business days.
Unreceived or delayed refunds
If your refund hasn't arrived, please double-check your bank account.
Contact your credit card company, as it may take some time before the refund is officially posted.
Additionally, get in touch with your bank, as there could be a delay in processing the refund.
If you've followed these steps and your refund is still missing, please contact us at InstaFire.
We accept exchanges only for unopened and unused items. To exchange your item for the same product, email us at instafire.com and send your item to: Insta-Fire Inc., 1175 South Meridian Park Road, Suite I, Salt Lake City, UT 84104.
To return your product, mail it to: Insta-Fire Inc., 1175 South Meridian Park Road, Suite I, Salt Lake City, UT 84104.
You'll need to cover the shipping costs for returning your item. Shipping fees are non-refundable, and any refund you receive will have the return shipping cost deducted.
Delivery times for exchanged products may differ based on your location.
For items valued over $75, we advise using a trackable shipping service or purchasing shipping insurance, as we cannot assure that we'll receive your returned item.